Privacy Policy
How nepk collects, uses, and safeguards your personal information on our Bangladesh online gaming platform.
Our Commitment to Your Privacy
nepk is Bangladesh's trusted online gaming destination, and we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you access or use our platform, including our website, mobile experience, casino games, cricket betting services, and all related features. By using nepk, you acknowledge that you have read and understood this policy.
This policy applies to all users of nepk, including players based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and across Bangladesh. We encourage you to read this document carefully so you understand your rights and our obligations regarding your data. If you have any questions or concerns, please contact our support team at [email protected].
Information We Collect
To provide a safe, fair, and personalised gaming experience, nepk collects the following types of information from users who register and interact with our platform:
- Identity information: full name, date of birth, nationality, and a copy of a government-issued ID for age and identity verification (players must be 21 years or older).
- Contact information: email address, phone number, and residential address in Bangladesh.
- Financial information: payment method details (e.g., bKash account number, Nagad wallet ID, Rocket mobile banking number, Upay, Visa, or Mastercard details) used for deposits and withdrawals. We do not store full card numbers on our servers.
- Technical and usage data: IP address, device type, operating system, browser type, session duration, pages visited, and in-game activity logs.
- Communication records: messages sent to our support team, email correspondence, and any feedback or complaints you submit through the platform.
We collect this information directly from you during registration, through your activity on our platform, and — where necessary — from trusted third-party verification partners to meet our security and compliance obligations.
How We Use Your Information
nepk uses the personal data we collect solely to operate, improve, and secure our gaming platform. Specifically, we use your information for the following purposes:
- Account creation and identity verification: to confirm your eligibility (21+ only) and comply with responsible gaming requirements.
- Transaction processing: to handle deposits and withdrawals through local payment methods including bKash, Nagad, Rocket, and Upay, and international methods such as Visa and Mastercard.
- Customer support: to respond to your queries, resolve disputes, and maintain communication records for service improvement.
- Platform security and fraud prevention: to monitor suspicious activities, detect cheating or multi-accounting, and protect all users on the platform.
- Personalisation and promotions: to tailor game recommendations, bonuses, and seasonal offers (such as Eid, BPL season promotions, or Pohela Boishakh specials) to your interests — only where you have consented to receive marketing communications.
Sharing of Your Information
nepk does not sell, rent, or trade your personal information to any third party for commercial purposes. However, we may share limited data in the following circumstances to enable core platform functionality:
- Payment processors: transaction data shared with bKash, Nagad, Rocket, Upay, Visa, and Mastercard solely to process your financial transactions securely.
- Identity verification services: limited identity data shared with KYC partners to verify your age and identity as required by our responsible gaming commitments.
- Legal and regulatory obligations: we may disclose your information if required to do so by applicable law, court order, or governmental authority. We will always seek to limit such disclosures to the minimum required.
All third-party service providers with whom we share data are contractually required to handle your information in accordance with applicable data protection standards and to use it only for the specific purpose for which it was shared.
Cookies and Tracking Technologies
nepk uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files placed on your device that help us remember your preferences, keep you logged in, and analyse how our platform is used. The types of cookies we use include: essential cookies (required for the platform to function correctly), performance cookies (to understand how users interact with our site), and preference cookies (to remember your language and display settings).
You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the nepk platform, including your ability to stay logged in and access some features. By continuing to use nepk with cookies enabled, you consent to our use of cookies as described in this policy.
Data Security
Protecting your personal and financial information is a top priority at nepk. We implement industry-standard security measures, including SSL (Secure Socket Layer) encryption for all data in transit, secure server infrastructure with restricted access controls, regular security audits and vulnerability testing, and two-factor authentication options for your account.
Despite our best efforts, no method of electronic transmission or storage is 100% secure. While we strive to use commercially reasonable means to protect your personal data, we cannot guarantee absolute security. In the event of a data breach that is likely to affect your rights or interests, we will notify you in a timely manner using the contact information you provided at registration.
Your Data Rights
As a user of nepk, you have the following rights with respect to your personal data held by us. To exercise any of these rights, please contact our support team at [email protected] with your account details and a clear description of your request:
- Right of access: you may request a copy of the personal data we hold about you at any time.
- Right to rectification: if any data we hold about you is inaccurate or incomplete, you have the right to request that we correct it.
- Right to erasure: in certain circumstances, you may request that we delete your personal data. Please note that we may be required to retain certain data for legal or regulatory compliance purposes.
- Right to restrict processing: you may ask us to temporarily stop processing your data in certain circumstances, for example while a dispute is being resolved.
- Right to withdraw consent: where we process your data based on your consent (such as for marketing communications), you may withdraw that consent at any time by contacting support or updating your account preferences.
We will respond to all data rights requests within a reasonable timeframe. In complex cases, this may take up to 30 days, and we will keep you informed of the progress. We do not charge a fee for exercising your data rights under normal circumstances.
Data Retention
nepk retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. For active accounts, we retain your data for the duration of your account relationship with us. If you close your account, we will retain certain data (such as transaction records and identity verification documents) for a period required by applicable regulations.
After the applicable retention period has elapsed, your personal data will be securely deleted or anonymised so that it can no longer be associated with your identity. Where we anonymise data, we may retain and use that anonymised data indefinitely without further notice to you.
Third-Party Services
Our platform may integrate with third-party service providers such as payment gateways, game studios (including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, and NetEnt), and analytics tools. These providers operate under their own privacy policies and data handling practices. While we carefully select partners who meet high data security standards, nepk is not responsible for the privacy practices of third-party providers once data is transferred to them under the terms described in this policy.
The nepk platform may contain references to services operated by our partners. Accessing those services is governed by the respective partner's privacy policy, not this document. We encourage you to review the privacy policies of any third-party service you use in connection with your nepk account.
Changes to This Privacy Policy
nepk reserves the right to update or amend this Privacy Policy at any time. When we make material changes to this policy, we will update the 'Last Updated' date at the top of this page and, where appropriate, notify you via the email address associated with your account or through a prominent notice on the platform.
Your continued use of nepk following the posting of any changes to this Privacy Policy constitutes your acceptance of those changes. If you do not agree with any updated version of this policy, you should discontinue your use of the platform and may request account closure by contacting our support team.
Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the way nepk handles your personal data, our dedicated support team is available to assist you. We are committed to resolving all privacy-related matters promptly and transparently.
Now that you know how we protect your data, dive into Bangladesh's most trusted gaming experience — cricket betting, live casino, slots, and more.